G-CERTi | ISO Certification Body

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Complaints/Appeals (Training)

Complaints and Appeals

Attendees can raise an appeal regarding a complaint about the company's operations, exam results, or the instructors or managers of the course by recording it on the Customer Complaint Report (GCT-QF-18) and submitting it to the operations manager.
If an attendee is not satisfied with the result of the appeal, they can request an investigation into the matter from the operations manager by filling out the Customer Complaint Report (GCT-QF-18) in writing and submitting it directly via the website (www.gcerti.com) or by email to gcerti@gcerti.com.
If the dissatisfaction raised by the attendee remains unresolved, they can file a complaint or appeal by contacting the Exemplar Global office directly.
GCERTI Co., Ltd. will inform Exemplar Global of the complaint and appeal and submit the results in writing.
Non-conformity reports and corrective actions are handled in accordance with the Corrective and Preventive Action Request (GCT-QF-15).
All complaint and appeal records are maintained in the relevant course file.
GCERTI Co., Ltd. maintains records of all complaints, appeals, and their resolutions.
GCERTI Co., Ltd. conducts a satisfaction survey with attendees after the completion of the training course and records it in the Course Review (GCT-QF-10).

Customer Complaint and Appeal Application

Tel : +82-2-3157-1557, Fax : +82-2-6944-8199, E-mail : qmskpj@hanmail.net

You can use the customer complaint and appeal service anytime, conveniently, and free of charge.

clinical_notes

<h2>Guidance on the Collection and Use of Personal Information</h2>
	<div class='support_container'>
		<h3>Purpose of Processing Personal Information</h3>
		<p>
			The company processes the collected personal information for the following purposes.
		</p>
		<ol>
			<li>
				Website Membership and Management<br />
				Personal information is processed for the purpose of confirming the intent to join as a member, identifying/authenticating individuals for member-based services, maintaining/managing membership status, and preventing fraudulent use of services.
			</li>
			<li>
				Provision of Goods or Services<br />
				Personal information is processed for the purpose of providing content, customized services, identity verification, age verification, and payment/settlement of fees.
			</li>
			<li>
				Use in Marketing and Advertising<br />
				Personal information is processed for the purpose of providing event and advertising information and opportunities to participate, understanding access frequency, or for statistics on members' use of services.
			</li>
		</ol>

<h3>Period of Processing and Retention of Personal Information</h3>
		<ol>
			<li>
				G-CERTI Co., Ltd. processes and retains personal information within the period of retention and use of personal information as required by law or as consented to by the information subject at the time of collecting personal information.
			</li>
			<li>
				The processing and retention periods for each type of personal information are as follows:
				<ol type='A'>
					<li>The processing and retention periods for each type of personal information are as follows: Personal information related to <Website Membership and Management> will be retained and used for the above purposes for <3 years> from the date of consent for collection and use.</li>
					<li>Basis for retention: Act on the Use and Protection of Credit Information</li>
					<li>
						Related laws:
						<ul>
							<li>Records on the collection/processing and use of credit information: 3 years</li>
							<li>Records on handling consumer complaints or disputes: 3 years</li>
						</ul>
					</li>
					<li>
						Exceptions:
					</li>
				</ol>
			</li>
		</ol>

<h3>Items of Personal Information Processed</h3>
		<ol>
			<li>
				Required items: Company name, email, mobile phone number, name, company phone number, service usage records, access logs, cookies, access IP information
			</li>
			<li>
				Optional items: Job title
			</li>
		</ol>

</div>

<h2>G-CERTI Data Protection Consent</h2>
	<div class='support_container'>
		<h3>Terms and Conditions</h3>
		<ul>
			<li>
				The website www.G-CERTI.com is the official site of G-CERTI, an ISO certification body.
			</li>
		</ul>

<h3>Intellectual Property Rights</h3>
		<ul>
			<li>
				The G-CERTI logo is a registered trademark and may only be used with explicit prior approval.<br>G-CERTI trademarks, including the name "G-CERTI," may not be used as internet addresses or on other sites without prior written permission.
			</li>
			<li>
				All materials posted on the G-CERTI website are the property of G-CERTI.<br>All materials are legally protected and unauthorized use without G-CERTI’s approval or formal procedure will be subject to legal sanctions.
			</li>
			<li>
				Even if the material is one’s own, it may only be used after undergoing G-CERTI’s approval process, and transfer or distribution to third parties is strictly prohibited.<br>Any unauthorized modification, copying, or use of even a part of the G-CERTI website may be subject to legal penalties.
			</li>
			<li>
				Any unauthorized alteration, reproduction, or use of the G-CERTI website, even in part, may be subject to legal penalties.
			</li>
		</ul>

<h3>Materials and Data</h3>
		<ul>
			<li>
				All data obtained from the G-CERTI site is protected under copyright law. Therefore, reproducing or transmitting the data in any form is illegal.
			</li>
		</ul>

<h3>Links</h3>
		<ul>
			<li>
				Links to the website www.G-CERTI.com may be used only with prior written permission; unauthorized use may result in legal action. G-CERTI is not responsible for unauthorized external links but is accountable for the accuracy of information provided by officially contracted sites.
			</li>
		</ul>

</div>

<h2>Personal Information Protection</h2>
	<p>This law was enacted to strengthen personal information protection by prohibiting the collection, use, or provision of personal data to third parties without the consent of the individual.</p>
	<p>The purpose of this law is to stipulate matters concerning the processing of personal information in order to protect privacy from collection, leakage, misuse, and abuse, thereby enhancing citizens’ rights and interests and realizing individual dignity and value.</p>
	<p>“Personal information” refers to information about a living individual, such as name, national ID number, address, physical information, property information, social status, etc., that can identify the person.</p>
	<p>For example, knowing only someone’s name may not identify them, but combining it with their school makes them identifiable. Thus, when two or more pieces of information are combined to identify someone, it constitutes personal information.</p>
	<table width="100%" border="0" cellpadding="5" cellspacing="0" class="table-type2">
	  <tr>
	    <th width="150" scope="row">General Information</th>
	    <td>Name, National ID number, Address, Phone number, Date of birth, Family relations</td>
	  </tr>
	  <tr>
	    <th width="60" scope="row">Social Information</th>
	    <td>Academic background, Grades, Disciplinary records, School records, Certifications held</td>
	  </tr>
	  <tr>
	    <th width="60" scope="row">Property Information</th>
	    <td>Income information, Credit card numbers, Bank account numbers, Housing, Land, Vehicles, etc.</td>
	  </tr>
	  <tr>
	    <th width="60" scope="row">Other Information</th>
	    <td>Call records, Emails, Personal location, IP address, CCTV footage</td>
	  </tr>
	</table>
	<p>Based on the above grounds, G-CERTI adheres to the following principles of personal data security.</p>
	<p>The content published on the G-CERTI website is used solely for the general disclosure of information about ISO.</p>
	<p>G-CERTI values all personal information and uses it only when necessary for conducting audits requested by companies.</p>
	<p>When a company submits an application form through the website, the information is stored for three years and used only for contact related to the audit.</p>
	<p>If auditor information is required for the audit, G-CERTI collects and uses auditor information only for specific purposes.</p>
	<p>If G-CERTI intends to use personal information for secondary purposes such as marketing, explicit consent will be directly requested from the auditor or company, and it will not be used if they do not agree.</p>
	<p>All information can be accessed only after login; therefore, the information stored in G-CERTI’s intranet is not publicly accessible, and no one can obtain personal information from it.</p>
	<p>However, occasionally, parent companies with approval or accreditation body audits may request information on companies or auditors. In such cases only, G-CERTI will provide details, and disclosure will occur solely when legally required.</p>
	<p>G-CERTI stores all data on secure servers fully protected by firewalls. To safeguard personal and corporate information, G-CERTI takes appropriate preventive measures and follows industry best practices to ensure against loss, misuse, unauthorized access, disclosure, alteration, or destruction.</p>
	<p>G-CERTI reserves the right to amend its personal information protection policy at any time. Changes and explanations will be posted on the website and take immediate effect. If there are significant changes, G-CERTI will notify companies or auditors about how collected information will be used and under what circumstances.</p>
	<p>The information on the G-CERTI website is a general description of ISO certification and auditor training programs. The use of any information or materials from this site is at the sole responsibility of the user, and G-CERTI does not assume liability. Furthermore, whether the general services or information provided through the site meet specific needs is solely up to the user.</p>
	<p>Thank you.</p>
	<p>G-CERTI Co., Ltd.</p>