• Objection to the certification result
• Appealing a certification suspension or cancellation
• Objections to nonconformities
• Objection to examination fees
• Appeal against denial of certification application

• Complaints about the certification results
• Complaints about service, such as unfriendliness, unfairness, excessive costs, and inconvenient systems.
• Dissatisfaction with the qualifications of the examiners
• Improvement of systems to enhance customer convenience, etc.
• Complaints about information provision
• Complaints due to delays in issuing certificates
• Complaints about specific examiners

• Customer complaints can be received in writing, by fax, by phone, in person, or by email. However, complaints will only be considered if the name and contact information are clearly stated.
• When a customer complaint arises regarding system authentication, the receiver records the customer complaint and objection in the Corrective Action Request Form (FP09-01).

• Review of received matters - Establishment of causes and countermeasures - Submission to committee - Final decision - Notification of processing results

• Record all objections, complaints and disputes related to certification and their handling.
• Decision on handling customer complaints and corrective action taken for customer complaints, including cause analysis and countermeasure establishment.
• Receive customer complaints, analyze causes, establish countermeasures, and take corrective action.
• Documentation of corrective actions taken and evaluation of their effectiveness
• The head of the department must analyze and confirm customer complaints and their processing details, review any problems with the quality system, and improve the quality system if necessary.
• The head of the department regularly reviews and confirms whether the results of customer complaint handling are appropriate and instructs necessary actions if any problems are found.

Tel : +82-2-3157-1557, Fax : +82-2-6944-8199, E-mail : qmskpj@hanmail.net

You can file a complaint or objection at any time, conveniently, and free of charge.