1. Establishing maintenance and management standards for documented information (Clause 7.5)
🔹 [Clause 7.5.1] Documented information requirements: Define a list of required documents and organize management standards.
✅ Documented information describing processes and interactions [Clause 4.4.2]
✅ Quality policy [Clause 5.5.2]
✅ Risk and opportunity assessment procedures [Clause 6.1]
✅ Quality objectives [Clause 6.2]
✅ Documented information management procedures [Clause 7.5.1]
✅ Customer satisfaction and complaint handling procedures [Clause 9.1.2]
✅ Internal audit procedures [Clause 9.2]
✅ Nonconforming product management and corrective action procedures [Clause 10.2]

📌 Implementation plan:
✔ Establish retention periods and revision criteria for each document type (e.g., internal audit records are kept for 3 years)
✔ Designate a document management manager, and record the results after monthly inspections
✔ Use an electronic document management system

2. Strengthen record (evidence) management procedures [Clause 7.5.3.2]
🔹 Maintain essential records
✅ Education and training records (Clause 7.2)
✅ Product or service review records (Clause 8.5)
✅ Internal audit records (Clause 9.2)
✅ Management review minutes (Clause 9.3)
✅ Record of customer complaints and improvement measures (Clause 10.2)

📌 Implementation plan
✔ Clarify the retention period for each record item and designate a person in charge of record management
✔ Digitize all records to improve accessibility and prevent loss
✔ Regularly review and update records (report at a meeting after monthly inspection)
* To maintain ISO certification, the effectiveness of the management system must be ensured through systematic documentation and record keeping, and the requirements necessary to maintain certification must be met.

✅ The scope of certification specified in the certificate must be used accurately, and false or misleading expressions must not be used.
✅ Information related to ISO certification must be accurately and transparently communicated within and outside the organization.
✅ Comply with the ISO certification body (CB) logo and certificate usage regulations

* By accurately using certification information, companies can fulfill their legal and ethical responsibilities, maintain trust with consumers, protect brand value, and maximize marketing effectiveness.

✅ 1) Write the quality policy simply and clearly → Connect it to the organization's mission
✅ 2) Use education and visual materials → Provide easy-to-understand and accessible
✅ 3) Link it to practice → Set KPIs, reward systems, and team goals
✅ 4) Active participation of management → Take the lead in emphasizing and providing feedback
✅ 5) Internal audit and reflection of feedback → Implement continuous improvement activities

* Organization members must have a good understanding of management system policy and objectives so that the organization can consistently achieve its objectives, operate efficiently, and establish a foundation for sustainable development.

✅ 1) Document and periodically update legal and customer requirements
✅ 2) Emphasize the importance of legal/customer requirements through employee training
✅ 3) Conduct regular internal audits and legal compliance checks
✅ 4) Analyze causes and take corrective action in case of noncompliance to prevent recurrence

* Compliance with legal and customer requirements is essential for the organization's continued growth and success. This reduces legal risks, increases customer satisfaction, protects the organization's reputation, and further secures a competitive edge.

✅ 1) Set clear goals by applying the SMART principle (Clause 6.2)
S (Specific): Set specific goals
M (Measurable): Expressed in measurable numbers
A (Achievable): Must be achievable
R (Relevant): Linked to the organization's vision and strategy
T (Time-bound): Must have a clear schedule
✅ 2) Set KPIs and establish evaluation criteria to measure performance (Clause 9.1)
✅ 3) Evaluate whether goals have been achieved through regular management review meetings (Clause 9.3)
✅ 4) Continuously improve by reflecting internal audits and feedback (Clause 9.2 & 10.2)

* Objectives evaluation and quality and productivity evaluation are essential processes for organizations to effectively achieve strategic goals, continuously improve, and maintain competitiveness through efficient resource management. Through this, organizations can achieve better performance and establish a foundation for development.

✅ 1) Process analysis and optimization (Clause 4.4) → Eliminate unnecessary steps, utilize analysis (supplier input, process, output, customer)
✅ 2) Resource optimization and effective allocation (Clause 7.1) → Analyze resource utilization and introduce automation
✅ 3) Time management and schedule optimization (Clause 8.5) → Shorten production schedule, eliminate unnecessary work
✅ 4) Quality improvement and continuous improvement (Clause 10.3) → Apply PDCA, FMEA system

* Resource allocation, efficient time management, and improvement of management system results are essential elements for organizations to effectively achieve their objectives and achieve continuous development. Through this, organizations can efficiently manage resources, produce competitive results, and achieve long-term growth.

✅ 1) Establish and systematically operate internal and external audit response processes (Clause 9.2 & 9.3)
✅ 2) Document audit results and track and manage corrective action records (Clause 7.5 & 10.2)
✅ 3) Perform root cause analysis and implement recurrence prevention measures (Clause 10.2)
✅ 4) Strengthen audit response training for employees and activate communication within the organization (Clause 7.2 & 7.3)
✅ 5) Verify the effectiveness of corrective actions through regular follow-up audits and perform continuous improvement (Clause 9.2 & 9.3)

* By responding appropriately to the results of internal and external audits, an organization can improve its management system, comply with legal requirements, and increase the reliability, efficiency, and customer satisfaction of the organization. This is ultimately an important factor for the sustainable development and competitiveness of the organization.

✅ 1) Establish a team-based problem-solving process and clarify roles (Clause 5.3)
✅ 2) Maintain smooth communication by utilizing periodic problem-solving meetings and collaboration tools (Clause 7.4)
✅ 3) Analyze root causes by applying problem-solving techniques such as the 5 Whys technique (Clause 10.2)
✅ 4) Promote continuous improvement by fostering a collaborative culture and introducing a teamwork evaluation system (Clause 5.1)

* The reason why teamwork and communication are necessary for problem solving in an organization is because problem solving can be more efficient and creative, and can contribute to the achievement of the organization's objectives. Smooth teamwork and communication are key factors that help in the continuous improvement of the management system and enhance the competitiveness of the organization.

✅ 1) Clearly establish and document the organization's vision and strategic direction (Clause 5.1)
✅ 2) Establish quality objectives and implementation plans based on the SMART principle (Clause 6.2)
✅ 3) Effectively share and educate the organization's members on the vision and objectives (Clause 7.3 & 7.4)
✅ 4) Implement continuous improvement through management review and performance evaluation (Clause 9.3)

* Establishing and implementing a plan for continuous improvement in an organization plays an important role in improving the performance of the organization in various aspects such as quality improvement, increasing the efficiency of the management system, and improving customer satisfaction, and in reflecting legal requirements and market changes in a timely manner. Through this, the organization can maintain competitiveness and achieve sustainable development.

✅ 1) Clearly convey the importance of ISO activities to organization members and improve education (Clause 7.3)
✅ 2) Link ISO activities to work performance and provide incentives and rewards (Clause 5.1)
✅ 3) Reduce the burden on organization members and naturally induce participation by operating ISO activities centered on practice (Clause 10.3)
✅ 4) Share ISO activity results with organization members and reflect feedback for continuous improvement (Clause 7.4)

* The reason why an organization must clearly present its vision and direction and have its members actively participate in management system operation activities is because it is an important factor in enhancing the efficiency and competitiveness of the organization in various aspects such as strengthening focus for achieving the organization's objectives, promoting cooperation, improving the system, increasing responsibility and autonomy, smoothly proceeding with change management, and improving customer satisfaction. This enables organizations to achieve sustainable development and successful management system operation.